Terms and Conditions

Introduction

By engaging with T&H Consulting on our official website, www.tandhconsult.com, you (“Client”, “You”, “Your”) are accepting our Terms and Conditions. These Terms and Conditions define your rights and responsibilities when using our site and services. The terms “The Company”, “T&H Consulting”, “Ourselves”, “We”, “Our”, and “Us” denote our Company.

We reserve the right to amend these Terms and Conditions at any time. Any changes will be marked by a revised “last updated” date at the bottom of this page. It is your responsibility to review these Terms and Conditions regularly. Your continued use of our site after any changes signifies your acceptance of the updated terms.

Please note that our services are intended for individuals who are 18 years of age or older. Individuals under the age of 18 are not permitted to use this website.

Privacy and Cookies

Your privacy is of utmost importance to us. T&H Consulting is committed to protecting your personal data and respecting your privacy rights. For comprehensive details regarding the Company’s collection, use, and storage of user information, please refer to T&H Consulting’s Privacy Policy.

By using our site, you consent to the use of cookies. These are small files used to track user interactions and detect potential problems, helping us improve our services. You can control the use of cookies at the individual browser level. Please note, if you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Content and Copyright

All content present on this website, including but not limited to text, graphics, logos, icons, images, videos, and other material (collectively referred to as “Content”), is the exclusive property of T&H Consulting and/or its partners and is protected by the European Union’s Copyright Law. This Content may not be copied, modified, published, uploaded, or disseminated without our explicit written consent. The Content is provided for your personal, non-commercial use only. If you wish to use our Content for educational or research purposes, please contact us for permission.

Prohibited Activities

The following activities are strictly prohibited on our site:

1. Republishing, selling, renting, or sub-licensing material from T&H Consulting.
2. Reproducing, duplicating, or copying material from T&H Consulting.
3. Redistributing content from T&H Consulting (unless expressly designed for redistribution).
4. Mimicking the design elements, aesthetic, or layout of this website.

Hyperlinking and Iframes

Organizations may be permitted to link to our website under specific conditions, such as not falsely suggesting sponsorship, endorsement, or association. Any organization wishing to link to our website must notify us at marketing@tandhconsult.com.

Without our express written permission, no organization may create frames around our web pages or use other techniques that alter the visual presentation or appearance of our site.

Services

T&H Consulting provides a range of consulting and investigation services. By engaging with our services, you accept these terms and conditions and are bound by them. Some services may require you to register or sign up. Specific terms may apply for different services, and you will be informed of these as necessary.

Making a Payment

Upon selecting a service on our website, you will be prompted to enter personal data and choose a payment method. After payment, a confirmation email will be sent, and you must verify the accuracy of the payment details. For any discrepancies, promptly contact T&H Consulting at support@tandhconsult.com.

Your payment is considered confirmed upon receipt of the deposit and confirmation email. Adherence to these Terms and Conditions, and any additional conditions that apply to the service, is expected. Payments are accepted in GB Pounds (GBP), with exchange rates set by the issuing bank or payment system. Clients are responsible for all transaction fees and must keep us informed of any changes to personal contact details. For payment queries, contact T&H Consulting through the website, live chat, phone call, or email at info@tandhconsult.com.

Refund & Cancellation Policy

Changes to Services

If a client alters a service significantly after finalizing the agreement, T&H Consulting can adjust the price, modify delivery time, or decline to perform the service. In case of service refusal, the client will be charged for work already done.

Cancellation of Services

1. Full Refund for Erroneous Payment:
   • • If you have made an erroneous payment, we offer a full refund, minus a 5% processing fee.
     • To be eligible for a refund, you must not have had any contact with T&H Consulting, and a refund request must be sent within 24 hours of the transaction.
2. Partially Paid and Unperformed Service Cancellation: If you decide to cancel a partially paid service that has not been performed, we offer a 70% refund.
3. If a client cancels a service, T&H Consulting can claim payment for work done and research hours for the remainder of the service. If T&H Consulting set aside time for the service, the client may be charged 50% of the fee for the unperformed part of the work.

4. If you decide to cancel a service provided by T&H Consulting after work has been completed, no refund can be issued, regardless of the outcome or results obtained.

Please note that once work has been performed and the necessary documentation and agreement have been provided, T&H Consulting has fulfilled its obligations, and refunds are no longer applicable.

Pricing & Payment

Prices are applicable to services that meet agreed specifications. Extra costs or work, due to reasons like unclear specifications or faulty files, may cause a price increase. Full payment is due prior to work commencement or as agreed by T&H Consulting.

T&H Consulting Cancellations

The agreement remains valid until services are completed or if the relationship terminates under certain conditions, like the client not providing required documentation within 30 days or T&H Consulting unable to contact the client for 15 days. Misleading information, failure to pay, and withholding information may also lead to contract termination without refund.

We recommend clients to reach out to us if they experience any issues with our services.

Limitation of Liability

In no event shall T&H Consulting, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the services provided. The Company’s liability is limited to the maximum extent permitted by law, except in cases of gross negligence, willful misconduct, or fraud by the Company.

Professional Consultation and Website Use

The information available on our website is not intended to replace consultation with professional advisors. It is provided for general informational purposes only. T&H Consulting does not guarantee the accuracy, timeliness, or reliability of any advice, opinion, statement, or other information displayed or distributed on the website.

Service Availability and Security

We strive to maintain the availability of our website and services, but downtime and server disruptions may occur. We reserve the right to momentarily or indefinitely suspend or discontinue the services at any time for any reason without prior notice or liability.

T&H Consulting will take reasonable measures to protect the website against cybersecurity threats but does not guarantee that the website is free from viruses or other harmful components.

Third-party Links

Our website may contain links to third-party websites or services that are not owned or controlled by T&H Consulting. We assume no responsibility for the content, privacy policies, or practices of these external websites and services. You acknowledge and agree that T&H Consulting shall not be liable for any damage or loss caused by or in connection with the use of any such external websites or services.

Your Consent and Use of Personal Information

By providing your contact details and other personal information on T&H Consulting’s website or any of its subdomains (tandhconsult.com), you hereby give your explicit consent to be contacted by our company’s employees or authorized representatives. This may involve communication via email, phone, or any other contact methods you have provided.

In addition, by using our site and its subdomains and submitting your information, you agree to the collection, storage, use, and disclosure of your personal data as described in our Privacy Policy.

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We assure you that T&H Consulting adheres to the highest standards of data privacy and security. Your personal information is kept confidential and is only used for the purposes outlined in our Privacy Policy.

By continuing to use our site, its subdomains, and providing us with your information, you confirm that you have read and understood these terms and conditions and our Privacy Policy and consent to these practices.

Call Recordings

We may record calls to or by T&H Consulting for quality assurance, customer service, employee training, security, legal compliance, and other lawful purposes, in accordance with relevant legislation. By communicating with us via telephone, you consent to your call being recorded.

Complaints Procedure

At T&H Consulting, we take any complaints about our services seriously. We will acknowledge receipt of your complaint within five business days and investigate it in full. We aim to resolve complaints within 30 business days, keeping you informed throughout the process. If you are unsatisfied with the outcome, you may have the right to refer the complaint to an external dispute resolution body.

Entire Agreement

These Terms and Conditions supersede all prior understandings, proposals, agreements, negotiations, and discussions between the parties, whether written or oral. This agreement is governed by and construed under the laws of the EU.

Any changes to these Terms and Conditions must be in writing and signed by an authorized representative of T&H Consulting. Changes will be effective upon posting to the website unless specified otherwise.

Please note: Be sure to stay updated on these terms regularly. If you have any questions, feel free to contact us through the methods listed on our website.

Last Updated: May 6, 2023.